Carolina furniture Works, Inc. does not sell directly to end-users. Our products are marketed through authorized dealers throughout the USA and other parts of the world. To obtain contact information of an authorized dealer near you, please contact our Customer Service department.
How can I become an Authorized Dealer?
Prospective dealers may request catalogs, product information, or a visit by our Representative in your area, by contacting our Customer Service department. International Sales and Representation are also available.
How is Carolina furniture shipped?
Our factory in Sumter, SC stocks warehouse inventory. Most orders will ship within a week's time from our warehouse after the order is placed. The receipt of goods will depend on delivery from the authorized carrier service of your choice. Carolina Furniture Works, Inc. has a reputation of being one of the fastest shippers of bedroom furniture in the industry.
Does Carolina have a product warranty?
Carolina Furniture Works, Inc. does not have written warranty information on our products.
If you, the consumer, are having problems with any products from Carolina, you are advised to contact the Authorized Dealer where you made the purchase. This dealer will provide you with the customer service you will need in order to obtain parts, or any other end-user support for defects, or damages. If you, the dealer, have been buying from us for any length of time, you know that we stand behind our product when reasonable conditions and time frame occur.
What is Carolina's "Return Policy"?
You must have a return authorization completed before returning any merchandise to the warehouse. To obtain authorization for a return, please contact our Customer Service department.
How can I get replacement parts?
Replacement parts are manufactured as needed, or kept in our warehouse in Sumter, SC. Replacements parts for defective or damaged goods can be obtained through an Authorized dealer only. The factory does not ship directly to the end-user. You may find out where the nearest Authorized Dealer is by contacting our Customer Service department with your request.
How is Carolina furniture constructed?
To see how our furniture is constructed and what materials are used in the manufacturing process, visit our Why Buy web page for the features and benefits of buying Carolina furniture.
How to remove drawers on chests and dressers?
It is often necessary to remove drawers from a case to remove items that become stuck, or to remove the top drawer to gain accessibility to the screws that secure the top to the case sides and back when making repairs. (Note: make sure the case is free of items in the drawer and that nothing is left on top to fall.) To remove the drawer – pull the drawer until you feel a tension-stop, then place one hand in the top middle front of the drawer and one underneath in the middle and give it a quick yank – the drawer will over-ride the drawer stop and become easy to remove. Be careful not to cut your hands on the metal part of the drawer guide. (If this is a problem, see your local dealer or local handy repairman.)
What I need to know about Carolina Bed Frames and Rails?
The factory carries metal bed frames or wood & metal bed rails for all of our beds. When you’re setting up and planning your new bedroom, people often ask, do I need a bed frame or bed rails? What is the difference between these two items? Aren’t they the same? Although bed rails and bed frames are both designed to support your mattress set, they do have some major differences. Bed frames are used when all you need is support for the mattress, foundation, or box spring, such as attaching the mattress set to a HEADBOARD ONLY with no footboard. Bed rails are used to attach the mattress set to a HEADBOARD AND FOOTBOARD. When selecting bed rails, your bed set-up must require a slotted headboard and footboard with bed pins inserted from the factory that work together to catch hooks located on each end of the bed rails. Wood or metal bed rails serve basically the same purpose except when matching finishes you may prefer wood bed rails rather than metal ones. Some bed set-ups work best when using wood bed rails – ex: when using an under bed storage unit. Make sure the bed rails are designed to attach to your HEADBOARD AND FOOTBOARD. Visit our accessories web page for bed frame or bed rail products. All bed rails offered by CFW, Inc. (wood or metal) are the hook-on type and all bed frames offered by CFW, Inc. are metal and the bolt-on type.
Click these links to see our bed frame or bed rail options, specifications and uses.
How to assemble a bed frame?
View this link of frame assembly to see detailed instructions on how to assemble your new bed frame.
How to attach the Headboard to a bed frame?
View this link of headboard attachment to see detailed instructions on how to attach a headboard to the bed frame and the necessary tools required.
